Política de envío
Shipping policy
We mentioned Our Shipping Time, Handing Time, Cut Off Time, and Shipping Fee below:
Our handling or processing time is 1-2 Business Days. (Monday–Friday)
Our transit or shipping time is 2–4 Business days. (Monday–Friday)
The order cut-off is 12 a.m. (GMT+10:00) (GMT+00:00) Edinburgh, London
Our Shipping Fee is £3.99 for below purchase £50
Free Shipping for the above purchase minimum of £50
We aim to keep healthy stock levels, but this isn't always possible, although we do get regular deliveries. When an item is not in stock, there will be a 2 week delay.
Domestic Shipping Rates and Estimates
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
We also provide shipping discounts, or free shipping depending on our promotions. Please check our socials or the header page when we have a promotion on!
International Shipping
We offer international shipping in some circumstances. Please email us at hello@concept-kits.com for more information on this.
Shipping charges for your order will be calculated and displayed at checkout.
International shipping may have higher processing and delivery times.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Concept Kits is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within X days of receiving your shipping confirmation email, please contact us at hello@concept-kits.com with your name and order number, and we will look into it for you.
Shipping to P.O. boxes
Refunds, returns, and exchanges
- Returns accepted for 14 days
- £3.00 flat rate return shipping
- 10% restocking fee
- We do not offer returns on final sale items
Please visit our return policy page for further information.
We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at hello@concept-kits.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at hello@concept-kits.com.