Política de reembolso

 

• Returns accepted for 14 days
• £3.00 flat rate return shipping
• 10% restocking fee
• We do not offer returns on final sale items

Please note the following exceptions to our return and refund policy:

Below are some examples of our return exceptions: 

• Discounted items are final and cannot be returned or exchanged.
• Returned items must have tags still on and be returned in original product packaging.
• Returned items must have no visible signs of wear or use.

To initiate a return, please complete the following steps:

1. Reply to your order confirmation email to request which products you would like to return.
2. Print & pay for the return shipping label that you will receive by email.
3. Send all items back to us.

Additional Information:

• Returns/Refunds are usually processed within 5 working days.
• You are liable for the return shipping.
• 10% restocking fee.
• For more information email us att hello@concept-kits.com